The Diplomat is located in the heart of the left bank of Astana City, just 10 minutes away from Astana International Airport and close to plenty of Astana’s landmarks such as the Baiterek Tower, the Singing Fountain, the water green Boulevard and shopping malls.

There are 77 deluxe rooms and suites at Diplomat. All the rooms offer direct dial telephone, 24-hour room service, high-speed wireless Internet access, mini bar, and satellite TV.

The hotel's restaurant "Terrazza restaurant" serves daily breakfast and business lunch buffet. The lobby bar offers coffee, ice cream, cocktails, and homemade pastries. There are 2 VIP halls at the Diplomat that can be used for private dining, conferences and events that can accommodate up to 300 guests.